• Home
  • Publications
    • Cheryl Watson’s Tuning Letter
    • Current Subscribers
    • Cheryl Watson’s CPU Chart
    • Articles
    • SMF Reference Summary
    • Free Presentations
    • Our Favorite Links
    • IBM Systems Center Books
  • News
  • Software
    • Application Profiler for Z
    • Free Tools
  • Blog / Media
  • About

Free GSE UK Conference and IBM Techdocs Snafu

November 4, 2020Cheryl's Listcheryl

Free GSE UK Conference

Some of our favorite times have been at the GSE (Guide SHARE Europe) UK region conference. Due to Covid-19, they’ve gone to a no-charge Virtual Conference that is being held between November 2 and 12, 2020. They do ask that you donate to a charity, but that’s only fair. They expect a total of 120 sessions over the two weeks, although not all sessions are finalized yet. They hope to return to a traditional in-person conference in November 2021. Don’t wait – register now at https://conferences.gse.org.uk/2020.

Frank and Cheryl are a late addition to the agenda.  We will be presenting our ‘What’s New in Parmlib’ session on November 12th at 16:30 UK time.  We hope to ‘see’ you there.

IBM Techdocs Snafu

One of our favorite and most referenced sources of technical information is the IBM Techdocs website. (It used to be called ‘Washington Systems Center Techdocs’.) It’s so important that we usually devote 4-5 pages to describing new and updated materials in each Tuning Letter issue. The link used to be (and is even shown in Kathy Walsh‘s Hot Topics session at SHARE in September 2020 as) http://www.ibm.com/support/techdocs. But the ongoing changes to the IBM websites have resulted in that link being directed to the “IBM Technical Sales Library” which provides a not-very-helpful search function. Yes, if you know a paper number or want to do a keyword search, it might be useful. But the major benefit of the original website is that you could display all the documents, their author, and when they were last updated.

We have lodged our complaint to IBM, but it won’t hurt if customers complain as well. Until this is resolved, you can still get to the original website by going to this link – http://www-03.ibm.com/support/techdocs/atsmastr.nsf/Web/Techdocs. IBM added a note to the Techdocs home page that said the site is being sunset on 11/1/2020 and all documents will be found here. To show how unhelpful that link was, I did a search for a new white paper on SIIS (WP102806) from April 2020 and received almost 14,000 hits. And the white paper name itself was changed externally but not internally. It appeared to have found all documents starting with any combination of the letters. So it returned SI10280, SI10283, PH31028, IBM Fix Central…20201028…, among another 14,000 items. And when I tried ‘SIIS’ in the search, I found the paper, but I also found another 7,000 documents with some form of ‘SII’ or ‘IIS’ in them. Searching for WP102806 on the old site resulted in one hit – the paper we were looking for.

We are all in favor of IBM investing in its websites, and adding valuable new information.  However, we are not fans of change just for the sake of change, or change that makes it harder for customers to find the information they need to do their job. We don’t see how this makes sense for IBM or its customers.

Search this site

Subscribe to our Cheryl’s List blog

listSign up for Cheryl's List

Latest Posts

  • Cheryl Watson’s Tuning Letter 2022 No. 3 Now Available
  • Watson & Walker SHARE Presentations
  • Cheryl Watson’s Tuning Letter 2022 No. 2 Now Available
  • Cheryl Watson’s May 2022 CPU Chart Now Available
  • Cheryl Watson’s Tuning Letter 2022 No. 1 Now Available
  • Winter 2022 SHARE Conference
  • Cheryl Watson’s Tuning Letter 2021 No. 4 Now Available
  • Log4j Scanning Tool for z/OS
  • Cheryl Watson’s Tuning Letter 2021 No. 3 Available Now
  • IBM z/OS 2022 Software Prices

1661 Ringling Blvd, PMB 49886
Sarasota, FL 34230
Phone: 941-924-6565
Customer Service: admin@watsonwalker.com
Technical support: technical@watsonwalker.com
listContact Us

Subscribe to our Cheryl’s List blog

Sign up for Cheryl's List

Follow Cheryl Watson

LinkedIn

Copyright 2022 © Watson & Walker, Inc.